|
President Julie, having called us all back together after our time in our breakout rooms, called the meeting to order at 12:32. The meeting began with Terry Terry introducing Sophia Cheng, CFO of Message Makers, for the days Invocation. To the best of my recollection, this was the first time that our Invocation has come from the teachings of Buddha. Sophia shared two readings – “Harmlessness” and “Joy”. President Julie shared a moving performance of “God Bless America”, sung by Generald Wilson, Retired Naval Petty Officer, 1st Class. This is worth a listen on YouTube if you missed the meeting. President Julie recognized two visitors – Kim Brock Garland who was visiting for the third time and will soon submit her application for membership and Brian Tort, our Assistant District Governor and District Trainer. Diane Sanborn reported that the health of the Club is good, with nothing to report. There were several announcements shared by President Julie. First, there is a Happy R’s event scheduled for October 15 from 4:30 to 6:30 at Horrock’s Beer Garden. Look for more details on this event which is an opportunity for all of us to meet face to face in a socially distanced way. There will be a survey of all of the members to assess our virtual meetings. We have not had the number of attendees lately that we had early on and would like to reengage those that we haven’t ‘seen’ lately. There will also be a bit of a change in notification and access to our Zoom meetings. Cathy will include a link to the meeting in each week’s Rotogram. She will also send a reminder on Thursday with a link to the meeting. Pat Hanes is heading up the nominating committee and is looking for Rotarians who have an interest in serving on the Club’s Board of Directors. If you are interested, you can contact Pat, Julie or Sue Hansen. The Rotary Connections group noted that Clyde Spencer turned 91 on Wednesday. He was contacted by Sandy Dragoo this week who learned that he appreciated all of the birthday cards sent by his fellow Rotarians. Granger Construction has been recognized as a Metro Detroit Best & Brightest Company to Work for 2020. Awards will be presented virtually on October 27th. Congratulations Glenn! Julie also introduced our special music, a performance of Kawika from this year’s virtual Rotary Convention by Jake Shimabukuro. Jake is the most amazing ukulele player that this Rotarian has even heard and I think many others would concur. You can view this performance as part of the RI Convention videos on YouTube. Look for General Session 2. Jake appears at the 48 minute mark. President Julie turned the meeting over to Terry Terry, our October Chair of the Month. Terry introduced Eric Budd as our speaker. Eric is consultant, trainer and project director who successfully generates improvements in both manufacturing and non-manufacturing processes. He currently leads the Leadership Academy at the Institute for Quality & Innovation. Eric’s presentation was fast-paced and very informative. He began with a quote from JFK – “ Leadership and learning are indispensable to each other.” He explained that there are two kinds of studies – enumerative and analytic. Enumerative studies count something – material, items, etc. The focus of this type of study is judgement. Analytic studies look at the system or process that caused things with a focus on improvement. Together, these two types of studies look both backwards and forwards. Both views are necessary to be a transformative leader. He also explained the difference between a customer’s needs and the job-to-be-done. For example, a customer needs sustenance, but we need to know if that is dinner tonight or food for a week. There are 6 gaps that can occur when dealing with the customer voice: 1. Customer and job-to-be-done are not known. 2. Wrong customer measures – eg, measuring number of calls handled versus customer satisfaction with the outcome of the calls. 3. Misinterpreting the customer’s voice – eg, needing a drill versus a surface mountable hook. 4. Miscommunicating the customer request – ie, playing telephone within the organization. 5. Quality intentions and process are misaligned. 6. True customer satisfaction is not understood. Leaders need to evaluate whether they are providing leadership or simply managing defects. Leaders need to be learning in order to make better predictions. During the Q&A, we learned that the academy provides a hands on learning experience within your own organization. There are 6 sessions over 3 months and participants commit to testing at least one improvement per week. Results of the tests are presented to the group and concepts are shared with others. The cycle for learning and improvement is PDSA – Plan – Do – Study – Act, Abandon, Adapt – Repeat. It is important to define effectiveness. What are you working towards? Training is primarily in groups, but office hours have been common during COVID and 1 on 1 sessions can also be arranged. President Julie thanked Eric for being with us and explained that we will make a contribution to a local organization through our Foundation in lieu of a speaker’s gift. Eric commented that he thought that was much better than yet another coffee mug. With a few minutes left before our time was up, President Julie asked Chris Chamberlain to share what he has been doing this summer with his boats docked. He has converted some of his industrial space to a clean room and is manufacturing hand sanitizer. He has made over 137,000 bottles so far, and you can purchase it locally at Costco. He has also made several sales to large organizations, such as Ohio State University. If you need hand sanitizer for your business, get in touch with Chris! The name of the sanitizer is "The Upper Hand". Next week, via Zoom of course, our speaker will be Dr. Steven J. Robinson, President of Lansing Community College. The meeting was adjourned a few minutes early. Linda Lynch's email is: linda.j.lynch@gmail.com |
mask-wearing, social time at the Horrock’s Beer Garden, located at 7420 W. Saginaw Hwy. Stop by anytime between 4:30 PM – 6:30 PM to see each other IRL (In Real Life)! We will be gathered in the “Backyard Beer Garden.” Beverages and food are available for purchase. Everyone is welcome!